In case of defective products being delivered to you, you should notify SBM Accessories via email (support@sbmaccessories.in) or via WhatsApp (7011257787) within 7 days of the delivery. We will respond to you via call or WhatsApp within 24 hours of your request.
If replacement Request is approved
In case yourreplacement request is approved, you should keep following things in mind :
- Replacement should be made within 7 Days of your Purchase. (For example, if you receive your product on 1st January, the last day to replacement your product is 7th of January).
- Product should be in original condition, undamaged Packaging.
- Any Item(s) being replacement should also be replacement with all accessories; manuals that may have been bundled with the main Product.
Replacement will not be possible if
- The Replacement request is made outside the specified time Frame.
- Customer says battery backup is not proper because in electronics items. Firstly, you have to drain the battery percentage to 0% and then charge it fully to 100%. Only then it gives proper battery backup and 99% of the customers are facing only this issue with the battery backup.
- The product is damaged because of Use.
- The product is not in the same state as you received It.
- The item has been used and Installed.
- Item with physical Damages.
- The product serial numbers missing/tempered from the main Box.
- There is anything missing from the package received, including price tags, labels and original Packing.
- Product without invoice is not liable to Exchange.
Replacement Policy for UBON
- The customer can replace the product unit received within 7 days from the date of delivery and get a replacement unit delivered to the customer.
- Replacement can be made if the customer establishes that the product delivered was in defective condition or has a physical damage within 24 hours of receiving the product.
- In case of replacement, the whole product package with the product and it’s accessories will be picked up by the courier boy arranged by us or the user have has to send the courier at..
- A product will not be replaced if physical damage not notified within 7 days of receiving the product or electrical surge/damage caused by the user.
Replacement policy for other brands
In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
Refund Policy
If You have received a damaged or wrong product then it has to be reported to support@sbmaccessories.in within 24 hours of receipt of the product with uncut video of un-boxing the product. If the outer packing has been tampered with, ripped, pressed or is otherwise damaged then you must leave a remark on the proof of delivery (POD) slip that the delivery executive provides during delivery about damaged box or package and make an un-cut video of un-boxing the package and mail it to support@sbmaccessories.in within 24 hrs of delivery.
- Refund will not be valid in this case – The specifications given by us are updated after the company’s product launches, these remain the same until the product is discontinued by the company. If there are any changes in this interval, such as technical updates and accessories or packing, then the customer will have to automatically check that product’s official website. We will not have any responsibility in this
- You will be dispatched the product in which you will get the product & accessories which have been sent by the company.
- If the company changes the product after its launch, it will not be our responsibility to send the packaged pieces to you.
- If the piece comes wrong then we take responsibility for it. If there is some change in the specification, then you can cross check in the official company of that product.
- In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
- We don’t want the handful of people who attempt to abuse our policy to ruin the experience for everyone else.